跟進國外客戶的話術怎么說
跟進國外客戶的話術要根據情景來看,一般情況下有這些:一.客戶遲遲不下單;二.付款后跟進;三.客戶說暫時不需要。接下來小編就來給大家介紹一下。
跟進國外客戶的話術怎么說
一.客戶遲遲不下單
We greatly value your feedback! Our team is always committed to providing you with the best service experience!
我們非常重視您的反饋!我們的團隊始終致力于為您提供最佳的服務體驗!
I tried reaching out to you via email not long ago, but it seems I haven't received a reply. I'm wondering if there might be any issues in our collaboration or if you've been exceptionally busy lately?
不久前我曾嘗試通過電子郵件與您取得聯系,但似乎沒有收到回復。我想知道是否在我們之間的合作中出現了什么問題,還是您最近特別忙碌以至于無暇顧及?
Recently, I've noticed that many of your peers in the region are planning new procurement activities. As one of our valued clients, I wanted to check if you have any intentions for new orders this year?
最近我發現您所在區域的許多同行都在規劃新的采購活動。作為我們尊貴的客戶之一,想了解一下您是否有意在今年內進行新的采購計劃?
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二.付款后跟進
I've noticed your keen interest in our products, but it seems you haven't placed an order yet. Is there anything you're uncertain about or any concerns holding you back? I'm here to provide more information or assistance.
我注意到您對我們產品有著濃厚的興趣,但似乎還沒有完成下單。是否有什么疑問或顧慮讓您猶豫不決呢?我在這里隨時準備為您提供更多信息或幫助。
Thank you for your payment, which we have now processed and confirmed. We are currently preparing your shipment; you will receive the tracking details shortly.
感謝您的付款,我們已經確認收到并處理完畢。目前正為您準備發貨,請耐心等待,很快就會向您發送包裹的追蹤信息。
Your payment has been received, and we are truly grateful for your business. Your order is now being processed, and we will inform you of the shipping details as soon as everything is ready. Should you need anything, feel free to contact us at any time.
我們已經收到了您的款項,非常感謝您的支持。現在正在處理您的訂單,一旦所有準備工作完成,我們將立即通知您具體的發貨詳情。如果您有任何需求或問題,請隨時與我們聯系。
三.客戶說暫時不需要
We are very grateful for your response. To better meet your needs, could you please share the reasons behind your decision not to proceed at this time? Whether it concerns the quality of our products, pricing, or service level, we greatly value your feedback so that we can continuously improve.
我們非常感激您的回復。為了能夠更準確地滿足您的需求,能否請您分享一下您暫時決定不繼續的原因?無論是關于我們產品的質量、價格還是服務水平,我們都十分期待您的寶貴意見,以便我們可以不斷改進。
Thank you for your feedback. We genuinely want to understand what has prevented you from placing an order. Is there something about the product features that doesn't meet your requirements? Or is the pricing not as attractive as you'd hoped? Or perhaps there's room for improvement in our service? If you have any other needs or questions, we're also happy to assist you.
謝謝您的反饋。我們確實希望了解是什么原因讓您還沒有下單。是不是產品特性不符合您的要求?或者是我們的報價不夠吸引人?又或者是我們服務方面有需要提升的地方?如果您有任何其他需求或疑問,我們也樂意為您提供幫助。
跟進應該是一種有技巧的溝通方式,旨在了解客戶的需求、解決客戶的疑慮,并適時地提供有價值的信息。而催促則更多地表現為不斷地要求客戶做出決定,這種方式往往難以達到預期的效果。
以上便是跟進國外客戶的話術怎么說的介紹,希望能幫到廣大外貿人。