怎么和客戶談判雙方都滿意
和客戶談判雙方都滿意的方法如下:一.讓客戶感覺被特別對待;二.態度讓大步,利益讓小步。接下來小編就來給大家介紹一下。
怎么和客戶談判雙方都滿意
一.讓客戶感覺被特別對待。
客戶砍價,很多只是想要那種占便宜的感覺。談判能成的關鍵是: 要滿足客戶的這種成就感的需求,樂意讓客戶覺得被特殊對待了。
"I have applied a most special discount for you. "(我給你申請了最優惠的折扣)
"You have received the best discount so far, please keep it a secret for us, otherwise we will be in trouble.
(您收到了迄今為止最好的折扣,請幫我們保密,否則我們就有麻煩了。)
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二.態度讓大步,利益讓小步。
有很大一部分客戶需要的是你的態度,而不是真的價格讓步。所以,要樂于在態度上讓客戶感覺到你很配合,很誠懇,但考慮到成本確實有困難。
模板:
“We treasure you much as a very valuable customer, and we surely will make our best efforts to keep you always satisfied. Regarding the price, I will apply from our General Manager and give you the best special price. “
“我們非常珍惜您這個非常有價值的客戶,我們一定會盡最大努力讓您始終滿意。關于價格,我會向我們的總經理申請,給你最優惠的價格。”
“Our GM knows you are a very important customer, and agrees to give you 5% special discount. You know you are the only one receive this special discount. ”
“我們的總經理知道您是非常重要的客戶,同意給您5%的特別折扣。您知道您是唯一享受此特別折扣的人。”
“I sincerely hope that we will have a very successful co-operation soon. Please be sure 5% is really our best price. You know, recently the cost in China has grown up much, like XXX material has gone up 30%, labor cost increase 30% every year, plus the exchange rate. Though cost went up much, we have kept our price stable for our customers for years. It is very likely that we will have to adjust our price early next year. ”
“我真誠地希望我們能盡快進行非常成功的合作。請確定5%確實是我們最好的價格。你知道,最近中國的成本漲了很多,比如XXX材料漲了30%,人工成本每年漲30%,再加上匯率。盡管成本上漲了很多,但我們多年來一直為客戶保持價格穩定。明年初我們很可能不得不調整價格。”
以上便是怎么和客戶談判雙方都滿意的介紹,希望能幫到廣大外貿人。