展會(huì)上成交訂單的技巧有哪些
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展會(huì)上成交訂單的技巧如下:一.展會(huì)初次見(jiàn)面的問(wèn)候;二.詢問(wèn)客戶的意向;三.客戶詢價(jià)回答;四.客戶詢問(wèn)訂購(gòu)數(shù)量;五.邀請(qǐng)客戶參觀工廠;六.巧妙結(jié)束談話。下面小編就來(lái)給大家介紹。
展會(huì)上成交訂單的技巧有哪些
一.展會(huì)初次見(jiàn)面的問(wèn)候
盡量不要坐著閑聊,站起來(lái)面帶微笑,上前接待,以下是初次照面寒暄的表達(dá)方式:
Good morning, welcome to our booth. My name is XXX. 遞交自己名片的同時(shí)問(wèn),May I have your name card please?
快速掃一下名片的logo、公司名稱、頭銜、地址、有無(wú)網(wǎng)站,郵箱是否是企業(yè)郵箱、名片設(shè)計(jì)和質(zhì)感如何。對(duì)客戶有一個(gè)最基本的掌握,他來(lái)自哪個(gè)國(guó)家,是貿(mào)易公司還是終端客戶。
二.詢問(wèn)客戶的意向
你可以跟著詢問(wèn)他獲取進(jìn)一步的細(xì)節(jié),以下表達(dá)僅供參考:
1.How was your trip at XX展會(huì)? 詢問(wèn)他在展會(huì)情況如何?
2.What's your personal goal for attending the fair? 詢問(wèn)他參展的目的?
3.What's that brought you to our stand today? 詢問(wèn)他留意到你們展會(huì)什么產(chǎn)品嗎?
4.What are you looking for? 詢問(wèn)他需要什么產(chǎn)品?
外貿(mào)人可以使用格蘭德外貿(mào)平臺(tái)的廣交會(huì)名錄查詢功能,根據(jù)目標(biāo)市場(chǎng)、產(chǎn)品詞以及屆數(shù)找出自己的目標(biāo)參展采購(gòu)商。
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三.客戶詢價(jià)回答
了解完客戶的意向,特別是有出示樣品或者明確告訴你對(duì)哪款樣品感興趣的客戶,可以指引他坐下來(lái),詢問(wèn)他要不要坐下來(lái),喝杯東西休息下。
1.Would you like to have a cup of coffee or tea?
2.Would you like to take a break from coffee?
在展會(huì)上客戶通常都會(huì)直接詢問(wèn)價(jià)格,建議在不偏離市場(chǎng)行情的情況下先報(bào)個(gè)價(jià)格,給他做參考。
四.客戶詢問(wèn)訂購(gòu)數(shù)量
從數(shù)量上判斷客戶的意向,當(dāng)然對(duì)于畫(huà)餅式不現(xiàn)實(shí)的數(shù)量要心中有數(shù),比如動(dòng)不動(dòng)和你說(shuō)幾個(gè)柜子,或者和你說(shuō)I will order many many. 或者根本沒(méi)有明確的定量的,直接讓你按照起訂量的。
常用的表達(dá)如下:
1.Can you please let me know your order quantity?
2.What's your approximate order quantity?
3.May I get any ideas on your quantity?
五.邀請(qǐng)客戶參觀工廠
對(duì)于工廠在臨近展會(huì)的供應(yīng)商,應(yīng)抓住時(shí)機(jī),爭(zhēng)取讓有意向的大客戶去工廠走走看看。
1.I am sure you will have more clear idea about us/ our product after visiting our factory. 表明他看過(guò)工廠后會(huì)更加明白你們的產(chǎn)品。
2.There are more available samples in our showing room for your options. 表明樣板間還有更多的樣板供他選擇。
3.Would you like to have a look in our factory? We will drive you there. You can look over the whole manufacturing process. 表明他可以看到整個(gè)的生產(chǎn)流程。
六.巧妙結(jié)束談話
即便和客戶聊得來(lái),也要懂得適時(shí)按住終止鍵,一天在展館的時(shí)間很有限,不能被任何一個(gè)客戶拖去大半天的時(shí)間。
1.Really glad we could work together, I will follow-up with you shortly.
2.It was great talking with you, I hope you’ll enjoy the rest of the show!
3.Thank you very much for your time, I will send you additional information shortly.
以上都表示你很愉快和他溝通,過(guò)后你會(huì)緊接著跟進(jìn),補(bǔ)充他需要的信息或者發(fā)送給他跟進(jìn)郵件。
以上便是展會(huì)上成交訂單的技巧有哪些的介紹,希望能幫到廣大外貿(mào)人。