1.Container shortage is amongst one of themajor reasons for swelling freight charges. It cannot be eased in the shorttime. I will check any possible solution to bring the freight rate down andupdate.

集裝箱短缺是運費上漲的主要原因。短期內很難緩解。不過我會看看有沒有任何方式可以降低下運費。

與此同時，要靈活變通，多詢問幾家靠譜的貨代，海運貴，是否可以考慮鐵路運輸；空運貴，是否可以考慮走海運LCL.

2. 不妨讓他自己去找貨代，因為這是整個市場行情都這樣，他去問了自然就知道：

We kindly suggest you could work with afreight forwarder in your country. Freight rate sometimes is more costeffective and it will be easier for your local clearance.

我們建議你找找你們那邊貨代。通常費用會更劃算，并且清關方便。

3. 如果客戶找了低價的貨代，但之前沒合作過的，來和你們壓價：

Here is a suggestion, don't choose afreight forwarder with a particularly low price. Their shipping may have some illegal operations, which will bring you unexpected hidden risk.

如果外貿人希望尋找新客戶，可以來格蘭德外貿平臺，根據自身的業務需求以及現狀選擇合適的產品使用。

http://www.329659.com/?share=QZONR

4. 提供客戶貨物包裝信息，以便客戶和其他貨代詢價：

Please check the following details and geta freight quote from your forwarder:

*Total Cargo volume_總體積

*Port of loading裝運港口

*Port of destination目的港口

*Total weight(kgs)_總重量

*Total Package_總包裝件數

*Delivery incoterm運輸條款如FOB

信息透明化，節省溝通成本，也能讓新客戶增添好感。

5. Actual Weight is exactly what the product weighs including packaging. Dimensional weight takes into account the volume, including length, width height of the package that you are shipping.

重貨是產品加包裝重量。拋貨則是按長寬高的體積重量來計費。

（跟不明白體積重為什么那么高的客戶解釋）

6.Do you have any other cargoes from China? So we can send to your supplier's warehouse for consolidating the shipment.

你在中國還有其他貨嗎？我們可以送過去你其他工廠倉庫拼裝。

（適合體量不大，但是很糾結單獨發運的客戶)