遇到國外客戶投訴怎么辦
遇到國外客戶投訴一般有三種處理方法：首先，合理應對；其次，保持耐心；隨后，延后處理。接下來，小編就來給大家介紹。
遇到國外客戶投訴怎么辦
首先，合理應對
客戶在投訴時通常很著急，也許會抱怨或者發泄情緒，這些都是十分正常的。業務員此時要做的就是盡快地回復，讓對方感到你對這項問題的重視。這時如果是面對面的交談，不要打斷對方的陳述，要直視對方的眼睛表示你在認真傾聽；如果在郵件中交流，互相看不到對方的表情，更應該在文字中表達出你的理解和歉意。可以這樣回復：
Dear Sir，thank you for your message. We are very sorry about this, and we have received your advices and will be dealing with it shortly.
Dear Sir, we are very sorry about that. We will deal with it as soon as possible, please give us some time.
Dear Sir, we are very sorry that you are not satisfied with our products. Rest assured we will certainly seriously and solve all your problems and confusion.
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其次，保持耐心
面對客戶的建議和要求，業務員要保持耐心和虛心，多問問題出在什么地方，主動記錄和總結，對于能馬上解決的，應迅速執行并道謝：
Thank you for your precious opinions and constructive suggestions.
You're quite right. We will solve it ASAP, and I will call you after that.
Thank you for telling me this problem, and we will take care of it right away.
隨后，延后處理
對于暫時無法處理的，可以將情況詳細記錄下來并留下客戶的聯系方式，承諾會盡快解決：
We have recorded the situation. We will solve it ASAP, and I will call you after that.
For technical reasons, we can't solve it for the time being, but we promise to give you a satisfactory answer as soon as possible.
Please be assured that we will look into the matter.
總之，面對合理的投訴，態度要好，要讓客戶看到你的專業和執行能力，這樣客戶才能對問題最終會得到解決感到放心。
以上便是遇到國外客戶投訴怎么辦的介紹，希望能幫到廣大外貿人。
