與國外客戶打電話常用的話術有這幾種：第一.開場；第二.對方不在或正忙；第三.有事說事；第四.糾正對方的說法；第五.與買家確認重要信息；第六.沒有聽清買家在說什么；第七.當通話質量不好時；第八.掛電話時。本次小編就來給大家介紹下。

與國外客戶打電話常用的話術

第一.開場

Hi, it's 你的名字 from 你的公司. May I (please) speak to Mr.Smith?

你好，我是x公司的xx，請問您是Smith先生嗎？

第二.對方不在或正忙

Could you please take a message? Please tell her/him that…

I'd like to leave her/him a message. Please let her/him know that…

能否請您留個消息，告訴他……

When is a good time to call?

什么時候方便我再次來電？

When is she/he going to be back?

他什么時候回來？

Could you tell him/her that I called, please?

能否轉告他我找過他？

Could you ask him/her to call me back, please?

能否轉告他請他回電給我？

Okay, thanks. I'll call back later.

好的，謝謝，我待會兒再打來。

外貿人可以來GladCC外貿內容社區的文庫版塊，下載關聯文檔提升自己的英文水平。

https://www.gladcc.com/document?shareCode=CWCTT

第三.有事說事

I'm calling to ask about/discuss/clarify…

I just wanted to ask…

I'm calling about/because…

I'm calling to follow up on…

我打電話來是為了……

第四.糾正對方的說法

I'm sorry, but I think there has been a misunderstanding…

I'm sorry, but it's not quite right.

不好意思，但我想您有所誤解……

第五.與買家確認重要信息

Let me see if I got that right.

When you say…do you mean…?

So if I understand you correctly…

Just to confirm, …

Just to clarify, you said… 

I'm not sure I understand. Did you mean…?

再跟您確認一下，您的意思是……

第六.沒有聽清買家在說什么

I'm sorry, I didn't catch that. Could you please repeat yourself?

不好意思，我沒聽清，您能重復一遍嗎？

Would you mind spelling that for me?

您能把這個拼寫一下給我嗎？

Would you mind slowing down?

您能說慢一點嗎？

Would you mind speaking up a little bit?

您能說大聲一點嗎？

第七.當通話質量不好時

I'm sorry, could you speak up, please?

Would you mind speaking up a bit?

您能說大聲一點嗎？

I'm sorry I can't hear you very well.

I think we have a bad connection. 

不好意思線路不好，聽不清楚。

第八.掛電話時

I will follow up with the requested information soon.

我會盡快跟進您所需的信息。

I will keep you updated on our progress.

有新的進展我會及時通知您。

Thank you for your time. Have a great day!

謝謝，祝您愉快！

以上便是與國外客戶打電話常用的話術的介紹，希望能幫到廣大外貿人。