很多時候，出現貨期延遲這個問題往往都不是我們外貿人的原因，但若是想要維護好客戶的關系，還是應該寫一封道歉信給對方，本次，小編就來給大家介紹下貨期延遲道歉信怎么寫。

貨期延遲道歉信怎么寫

給客戶寫致歉郵件時，有幾個方面要特別注意：

1、要求工廠給一個確切的交期，這個日期一定要達到。否則達不到下次還要再解釋。沒完沒了的解釋只會讓客戶對供應商的印象越來越差。

2、向客人道歉因為交期推遲給客戶所造成的麻煩。

3、接著解釋一下原因，但注意不要長篇大論。

4、向客戶表明很珍惜雙方的合作關系，希望沒有對合作關系造成影響，今后將盡全力避免類似事件發生。

5、寫完信，最好站在客戶的角度看一下這個信件，換位思考是否明確解釋了情況，真誠表達了歉意。

致歉郵件一般分為四步：

1. Say you’re sorry. 郵件一開始就道歉。
2. Offer an explanation of what happened. 解釋問題發生的原因。
3. Give a clear next step. 明確下一步。
4. End on a positive note. 以積極的態度結束。

外貿人可以來格蘭德外貿平臺使用郵箱背調功能，找出客戶的關鍵決策人，對其進行跟進提升訂單成功概率。

http://www.329659.com/background/email?share=QZONR

致歉郵件典范案例：

Mr. Wilson:

I am very sorry to inform you that the previous agreement signed between our company and your company clearly indicated that the upload time of this product was May 13. However, due to the errors in our artificial order arrangement, it was impossible to ship the product in accordance with the previous agreement. We hope to have in-depth communication with your company. After the understanding reached by your board of directors, we will still be able to do so. In order to complete this transaction, we will try our best to ship all our products to Dalian Port before May 16, and then ship them to your designated place.

This mistake is entirely caused by our company, so in order to compensate for the loss of your company in this transaction, we will give you a discount for ordering your products at 2% of the total price of the products. In addition, all additional charges in the sales process of this product are borne by our company. The product is transported to the corresponding port and to the designated place of your company. The transportation cost of this part of the product is from Our company is responsible for the maritime road transport industry. Our company will also pay the insurance fees in this transaction.

（尊敬的威爾遜先生：

非常抱歉的通知您，此前我公司和貴公司所簽署的協議中表明產品上船時間為5月13日，但由于我方人為訂單安排出現誤差，導致在此次交易中，無法按照此前的約定將產品裝運上船，希望和貴公司深入溝通，在貴公司董事會達成諒解之后，我們依然能夠完成這筆交易，本次交易中我方會盡量趕在5月16日之前將所有產品運至大連港，此后上船運輸到貴公司指定地點。

本次失誤完全由我公司造成，因此為了能夠彌補貴公司在本次交易中的損失，我公司會按照產品總價2%給予貴公司產品訂購優惠，此外本次產品銷售過程之中的所有附加費用都由我公司承擔，產品運輸至相應港口及運輸到貴方所指定地點，這一部分產品運輸費用從海運到路運皆由我公司承擔，我公司也會支付本次交易中的保險費用。）

以上便是貨期延遲道歉信怎么寫的介紹，希望能幫到廣大外貿人。